Norwegian Speaking Customer Support to Malta
The company is now looking to employ a dynamic and positive Norwegian Speaking Customer Support Agent on a Full Time basis. Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all!
Besedo is a fast growing tech-company providing tools and services to online marketplaces around the world.
At Besedo, our moderation teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators.
We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.
Your Role and Responsibilities:
Supporting users and answer their questions via email.
Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
Collaborating with your team members.
Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears and you know the users the best!
Giving input on improvements of publication rules to improve user experiences.
Manage complaints and disputes between buyers and sellers, ensuring adherence to company policies and guidelines.
Facilitate returns, price adjustments, and claims for damaged or lost packages, utilizing internal systems and communication channels effectively.
Process payments and refunds accurately and efficiently, resolving any issues or discrepancies promptly.
Liaise with external partners to address support queries and ensure smooth transaction processes.
Actively monitor and respond to instances of fraud or policy violations, taking appropriate actions in accordance with established protocols.
To Succeed in This Role, You Are:
Fluent in Norwegian and have good knowledge of English.
Flexible and able to make quick decisions in a dynamic environment.
Conscientious and reliable – commitment is one of our core values!
Eagle-eyed with great attention to details.
Caring about people – you will be working with securing the online safety our customers and their users.
Ideally interested in marketplaces, shared economy and new technology.
We offer:
An opportunity to make a positive impact on the digital world, by making the internet a safer place. 🤠
A stimulating and rewarding job in a fast-moving, innovative and international tech-company. ✨
Career opportunities within a management or expert field. 🫡
Ability to work from home in Malta and the office in Qormi. 👀
Additional vacation days. 🙌
Free fruit, tea and coffee if you prefer working in the office. ✌
Free day transport to the office from certain areas within Malta. 🚀
Team performance bonus and working from home allowance. 🥳
Corporate discounts for gym memberships, shops and taxi's. 🐯
Private Health Insurance, eye care tests, health and well-being professional support. 🍎
Refer a friend bonus scheme. 😎
Comprehensive training and constant feedback. 🕺
Fun events, great colleagues and a fresh, playful workplace with a variety of cultures. 💖
Job Type:
Full Time
Work Location:
We offer flexible home/office work. This role can be done fully remotely between your home in Malta or the work office in Qormi.
Please note:
Please note, only shortlisted candidates will be contacted.
Speaking Norwegian fluently is a must.
This opportunity is currently only available for Norwegian/European passport holders.
Interested?
Apply today and embark on an exciting career journey with us! If this sounds interesting, make sure to send us your updated English CV!
Interested but not 100% sure if you should apply?
Besedo
Besedo is a Swedish company with offices in seven locations around the world, providing content moderation solutions to leading online marketplaces, dating sites and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services. Besedo is a very multicultural company and it shows through our employees, who between them, boast a range of 17 different languages.
Interested candidates are encouraged to apply by uploading an application letter together with a detailed CV. All Applications will be acknowledged and treated with maximum confidentiality.
“The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”
More info:
Where are we? 📍
Cost of living in Malta
To help you understand the cost of living in Malta, we have shared numbers provided by Numbeo. We always recommend you to have a look at the cost of living numbers when you are moving to another country.
*These numbers are estimated numbers and can change due to various factors.
Meal at an inexpensive restaurant 15.00 € 🍣
Cappuccino (regular) 2.26 € ☕(Restaurant)
Water (0.33 liter bottle) 1.22 € 💧(Restaurant)
Domestic Beer (0.5 liter) 1.54 € 🍺
Bottle of Wine (Mid-Range) 6.00 € 🍷
Water (1.5 liter bottle) 0.88 € 💧
Monthly rent for a room (shared appartment) 300-500 € 🏠
One-way Ticket (Local Transport) 1.50 € 🚎
Taxi 1km (Normal Tariff) 2.00 € 🚕
Gasoline (1 liter) 1.37 € ⛽
Fitness Club, Monthly Fee for 1 Adult 58.48 € 💪
Monthly Internet (60+ Mbps, Unlimited Data) 34.30 € 🌐
About Malta
A small yet vibrant island in the heart of the Mediterranean, Malta offers a versatility of quaint areas, heritage, beautiful beaches, and commercial life. Its size makes travelling around the island easy. A drive from the furthest points on the island will take you a maximum of 60 minutes, and realistically you can never be more than 20 minutes away from the beach.
With its warm climate, Mediterranean lifestyle and people known for their hospitability, Malta is a home to many expats.
The official languages are Maltese and English, which makes communication with locals easy.
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