Finnish Speaking Customer Support to Sofia!
Are you ready to take the next step in your career? 😍
If your answer is YES - join the leader of the CX (Customer Experience) sector TELUS International Bulgaria! We’re growing and expanding our Finnish speaking team in beautiful Sofia, Bulgaria.
Welcom to Telus International
Responsibilities:
As a Customer Support Analyst in a Fintech Account with Finnish and English, you will:
Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units.
Assist customers through multiple channels, including phone, email, chat and online customer service inquiries.
Identify and assess customer needs to achieve satisfaction and long-term resolution.
Provide empathetic and professional service on client’s request using the required tools.
Skills and requirements:
We are looking for:
Fluency in Finnish and English - C1/B2-equivalent.
Ability to perform well in a dynamic environment.
Excellent customer service and communication skills.
We offer:
Fully paid training.
Stable job and career development opportunities.
Attractive salary.
Additional health insurance.
50+ benefits and services to choose from.
Positive international working environment.
Support and learning.
Employee referral bonuses.
Assistance with relocation for candidates residing outside Bulgaria.
At TELUS International Bulgaria, we care deeply about our employees’ well-being, invest in their growth, and foster a fun and collaborative work environment.
Note
This job opportunity requires you to relocate to Sofia, Bulgaria, (if you do not already live there).
We will help you with the relocation in case you need to relocate to Sofia, Bulgaria.
Only shortlisted candidates will be contacted.
Interested?
Ready to take the next step? Apply now and be a part of our success story! 👇 Make sure you send your English updated CV.
Interested but not 100% sure if you should apply?
Telus International Bulgaria
TELUS International Bulgaria is a publicly traded company (NYSE and TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members.
The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more.
The company;s primary focus is strict adherence to all our clients; procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
TELUS International values people diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation.
More info:
Where are we? 📍
Why relocate to Sofia, Bulgaria?
Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs.
This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.
Bulgaria's affordable lifestyle offers a sea of opportunities!
Cost of living in Sofia, Bulgaria
To help you understand the cost of living in Sofia, we have shared numbers provided by Numbeo. We always recommend you to have a look at the cost of living numbers when you are moving to another country.
*These numbers are estimated numbers and can change due to various factors.
**The currency they currently use in Bulgaria is called Bulgarian lev (BGN).
Meal at an inexpensive restaurant 20.00 лв 🍣
Cappuccino (regular) 3.06 лв ☕(Restaurant)
Water (0.33 liter bottle) 1.33 лв 💧(Restaurant)
Domestic Beer (0.5 liter) 1.67 лв 🍺
Bottle of Wine (Mid-Range) 12.00 лв 🍷
Water (1.5 liter bottle) 1.13 лв 💧
Rent a month an apartment (1 bedroom) in City Centre 824.60 лв or Outside of Centre 621.40 лв 🏠
One-way Ticket (Local Transport) 1.60 лв 🚎
Taxi 1km (Normal Tariff) 1.07 лв 🚕
Gasoline (1 liter) 3.08 лв ⛽
Fitness Club, Monthly Fee for 1 Adult 56.19 лв 💪
Monthly Internet (60+ Mbps, Unlimited Data) 22.49 лв 🌐
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